Soyosee / Here to help

Contact Us

Questions about your lashes, an order, or our upcoming launch? We’re here to help.

Email customer care

We aim to reply within 2 business days, excluding weekends and public holidays.

How can we help?

Product questions: include the lash style or a link to the product.
Order or delivery help: include your order reference and the email used at checkout.
Returns, refunds, or a damaged item: describe the issue and attach product or packaging photos when relevant.
Privacy or email preferences: tell us what you would like to access, change, delete, or unsubscribe from.

Please do not email full card numbers, security codes, passwords, or identity documents.

Soyosee is an online store for physical false eyelashes and beauty accessories at soyosee.com. Customer care is available by email.