Shipping Policy

Where we ship and what it costs

When ordering opens, tracked standard shipping will be available to the United States, Canada, Japan, South Korea, Singapore, Hong Kong, Australia, and New Zealand. Standard shipping costs US$6.90. Standard shipping is free when the merchandise subtotal is at least US$45, before tax and after any product discounts. The order summary will confirm the destination and shipping charge before payment.

Processing and delivery

Our standard processing estimate is 2–5 business days after payment confirmation when ordering is open. Processing time is separate from the time a parcel spends in transit. Business days exclude weekends and public holidays.

Standard international transit is expected to take approximately 7–18 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Carrier disruptions, customs checks, weather, and public holidays can affect delivery. If a paid order is delayed, contact us for help and any cancellation or refund options available to you.

Tracking your parcel

Once an order ships, we will share available tracking information using the email address associated with the order. Tracking may take time to update after a carrier receives the parcel. If you cannot find a dispatch message or your tracking stops updating, contact customer care.

Your delivery address

Check your name, email, postal code, and complete delivery address before placing an order. If you spot a mistake, email us as soon as possible. We will try to correct it before dispatch; changes may not be possible after shipment.

Customs and import charges

The shipping charge covers transportation and does not include destination-country import duties, taxes, customs charges, or carrier handling fees unless the checkout expressly says they are included. These charges may be collected from the recipient by the destination authority or carrier. Customs requirements can also delay delivery. Contact us before ordering if you need help understanding the shipping terms for your destination.

Missing, damaged, or incorrect deliveries

If your parcel is missing, arrives damaged, or contains the wrong item, email support@soyosee.com with your order reference and details of the issue. Keep the packaging and include photos where relevant so we can investigate with the carrier and arrange an appropriate resolution.

See our Return & Refund Policy for returns, cancellations, and refunds. This policy does not limit any rights you have under applicable consumer law.