Privacy Policy

This policy explains how Soyosee ("we", "us", and "our") handles personal information when you visit soyosee.com, sign up for updates, or contact us. For privacy questions or requests, email support@soyosee.com.

Information we collect

• Newsletter and launch updates: your email address, where you signed up, subscription status, and sign-up or update dates.
• Customer support: your email address and any name, message, attachments, or other information you choose to send us.
• Browsing and saved bag: product selections and quantities may be saved in your browser. Our hosting and security providers may process technical information such as your IP address, browser information, requested pages, and request times to deliver and protect the website.
• Orders, when available: your name, email, shipping address, optional phone number, products, quantities, order totals, and payment or delivery status. We may receive payment references and payer contact information from the payment provider. We do not store full payment card numbers, card security codes, or payment account passwords in this storefront.

Please do not send card details, passwords, or identity documents by email. You can browse the website without subscribing to updates.

How we use your information

• Provide the website, remember your bag, and resolve technical or security issues.
• Answer messages and handle customer support and privacy requests.
• Send launch news and product updates when you choose to subscribe.
• When ordering is available, process payments, arrange delivery, send order updates, and handle cancellations, returns, or refunds.
• Maintain necessary records, prevent misuse, and meet applicable legal obligations.

Where applicable law requires a legal basis, we rely on your consent for optional marketing, taking steps at your request or fulfilling an order for customer service, our legitimate interests in operating and protecting the website, and compliance with legal obligations where they apply.

Who receives information

We use service providers to operate the website and communicate with you. Cloudflare provides website hosting, data storage, and content delivery. Our email providers process messages and contact details needed to deliver email; this may include Resend for order notifications when ordering is available.

When checkout is available, the payment provider identified at checkout will process payment information under its own privacy policy. Delivery partners will receive the information needed to ship your order. We may also disclose information when required by law or reasonably necessary to protect rights, investigate fraud, or resolve a dispute. We do not use the storefront to sell personal information or run cross-site targeted advertising.

Our service providers may process information in countries other than the country where you live. Data protection laws may differ. Contact us for information about the providers and transfer arrangements relevant to your information.

Cookies and browser storage

When ordering is available, the bag uses local storage in your browser to remember selected products and quantities between visits. You can remove this information by emptying the bag or clearing this website's stored data in your browser settings. Blocking browser storage may prevent your bag from being remembered.

This storefront does not currently include advertising cookies or third-party analytics scripts. Hosting or security services may use technologies necessary to deliver and protect the site. External services you choose to visit, including a future payment provider, have their own cookie and privacy policies.

Your email preferences

Signing up for updates is optional. You can withdraw your subscription at any time by emailing support@soyosee.com from the subscribed address and asking to unsubscribe. Withdrawing consent does not affect earlier processing. Necessary replies to your requests and, when applicable, order messages are separate from marketing emails.

Retention and security

We keep information for the purposes described in this policy. Retention depends on whether your subscription or support request is active, whether an order or dispute remains unresolved, and any applicable accounting, legal, or security requirements. After you unsubscribe, we may retain a limited record of your preference to avoid sending unwanted marketing. You may ask us to delete your information, subject to any lawful need to retain it.

We use access restrictions and the security features of our hosting and service providers to help protect information. No method of internet transmission or storage can be guaranteed completely secure.

Your privacy rights

Depending on your location and applicable law, you may have rights to access, correct, or delete personal information; receive a copy; restrict or object to certain uses; and withdraw consent. You may also have the right to complain to your local data protection authority.

To make a request, email support@soyosee.com and describe what you need. We may ask for information reasonably needed to verify your identity before providing or changing personal information. We will respond in accordance with the requirements that apply to your request.

Children's information

This website is intended for a general audience and is not directed at children. If you believe a child has provided personal information without the consent required by applicable law, contact us so we can review and address it.

Changes and contact

We may update this policy as the website or our practices change. The date above identifies the latest revision. Where required, we will provide additional notice or request consent for a material change. For help, visit Contact Us or email support@soyosee.com.